Privacy Policy
Last Updated: 9 November 2026
1. Introduction
Meer Psychiatry Clinic (“Meer Clinic”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and personal information of individuals who visit our website, contact our clinic, or use our services.
This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information when you visit https://meerclinic.com/, submit an enquiry, request an appointment, or otherwise interact with us.
We understand that information relating to mental health and medical care is particularly sensitive. We are committed to handling such information with care, confidentiality, and in accordance with applicable laws and regulations in the United Arab Emirates (UAE).
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect different types of personal information depending on how you interact with our website and services.
2.1 Personal Information
When you contact us or submit an enquiry, we may collect:
Full name
Email address
Phone number
Preferred contact method
Appointment preferences
Any other information you voluntarily provide through our website forms or communications.
2.2 Health and Medical Information
When you request or receive healthcare services, we may collect sensitive personal and health-related information, including:
Medical and mental health history
Information about symptoms and concerns
Previous diagnoses and treatments
Medication information
Psychological and psychiatric assessment information
Information relevant to your treatment and care.
Such information is collected and processed only where necessary for healthcare delivery, clinical administration, and other lawful purposes.
Please avoid submitting detailed medical records or highly sensitive health information through general website contact forms unless specifically requested through an appropriate secure channel.
2.3 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device and operating system information
Pages visited and browsing activity
Date and time of website visits
Referring website addresses
Cookies and similar tracking technologies.
This information helps us understand website usage, improve functionality, and maintain website security.
3. How We Use Your Information
We may use the information collected for the following purposes:
Responding to enquiries and questions.
Scheduling, confirming, and managing appointments.
Providing psychiatric, psychological, and counselling services.
Communicating with patients regarding appointments and treatment.
Maintaining medical and administrative records.
Coordinating healthcare services and insurance-related processes.
Improving our website, services, and patient experience.
Managing customer support and feedback.
Meeting applicable legal, regulatory, and professional obligations.
Protecting our website, clinic, patients, and staff against fraud or security risks.
We will not use sensitive health information for unrelated marketing purposes without an appropriate lawful basis.
4. Legal Basis for Processing
We process personal information in accordance with applicable UAE data protection and healthcare regulations.
Depending on the nature of the information and the purpose of processing, we may rely on:
Your consent.
The provision of healthcare services and related administrative activities.
Compliance with applicable legal and regulatory obligations.
Protection of vital interests where legally permitted.
Other lawful grounds recognized under applicable UAE legislation.
Where consent is required, you may withdraw it subject to applicable legal and professional obligations.
5. Confidentiality of Medical Information
We recognize the importance of confidentiality in psychiatric and psychological care.
Patient information and medical records are treated as confidential and are accessible only to authorized personnel who require access for legitimate clinical, administrative, or legal purposes.
We do not disclose confidential patient information without an appropriate legal basis, except where disclosure is permitted or required by applicable law, healthcare regulations, professional obligations, or circumstances involving patient or public safety.
6. How We Share Your Information
We may share personal information with authorized parties when necessary for legitimate operational, clinical, or legal purposes, including:
Authorized healthcare professionals involved in your care.
Insurance providers and healthcare administrators where applicable.
Authorized administrative and support personnel.
Technology, website hosting, IT, and communication service providers.
Regulatory authorities, government agencies, or law enforcement where legally required.
Other parties where you have provided appropriate consent or disclosure is otherwise legally permitted.
We require relevant service providers to handle personal information appropriately and maintain suitable confidentiality and security safeguards.
We do not sell personal information or patient medical records to third parties.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and understand visitor activity.
These technologies may be used for:
Essential website functionality.
Remembering user preferences.
Website performance monitoring.
Website analytics.
Understanding visitor interactions and improving website content.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required, we will request consent before using non-essential cookies or tracking technologies.
8. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include:
Access restrictions and authorization controls.
Secure website connections.
Appropriate data storage and backup procedures.
Security monitoring and maintenance.
Confidentiality obligations for authorized personnel.
Appropriate safeguards when working with third-party service providers.
Personal information is retained only for as long as necessary for the purposes for which it was collected, or as required by applicable healthcare, legal, and regulatory requirements.
No method of electronic transmission or storage can be guaranteed to be completely secure. However, we take reasonable steps to safeguard the information entrusted to us.
9. International Data Transfers
Some of our website hosting, technology, communication, or service providers may process or store information outside the UAE.
Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers are carried out in accordance with applicable UAE data protection and healthcare requirements.
10. Your Privacy Rights
Subject to applicable UAE laws and healthcare regulations, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion or restriction of certain personal information where legally permitted.
Withdraw consent where processing is based on consent.
Object to certain types of data processing where applicable.
Raise concerns about how your personal information is handled.
Certain medical records may be subject to mandatory retention requirements and cannot necessarily be deleted upon request.
To exercise your rights, please contact us using the details provided below.
11. Children’s Privacy
Meer Clinic provides mental health services for children, adolescents, and adults.
Where personal information relating to a minor is collected, we handle it in accordance with applicable consent, parental or legal guardian authorization, confidentiality, and healthcare requirements.
Parents or legal guardians may contact us regarding information collected in connection with a minor’s care, subject to applicable legal and professional confidentiality obligations.
12. Third-Party Websites
Our website may contain links to external websites, platforms, or services.
Meer Clinic is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the relevant privacy policies before sharing personal information with external services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, operational practices, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact us:
Meer Psychiatry Clinic
Office 1814, Concord Tower, Dubai Media City, Dubai, United Arab Emirates.
Email: info@meerclinic.com
Phone: +971 4 552 4643
Website: https://meerclinic.com/
We will review and respond to privacy-related enquiries in accordance with applicable requirements.